Please note that by using the THENINETYNINE's online store means that you agree to the following policies.
All images on the site are copyrighted to THENINETYNINE, or used under licence from their respective copyright holders, and that unauthorised use is prohibited.
Refunds will only be honoured in the event a product is deemed faulty by both parties (customer and vendor). For change of mind, we offer store credit for the amount spent, or an exchange for another item within 7 days of receiving your order. If you'd like to swap the size you've received please email email@example.com to arrange the exchange.
For all returns and exchange enquiries please email firstname.lastname@example.org. Returns and exchanges are only possible within 7 days of receiving your order. These standard trading terms apply to all purchases made on THENINETYNINE. We reject any terms proposed that vary or add to our trading terms. Decisions made by THENINETYNINE will stand as final. Action for returns will not be made until the item arrives back to our office below:
Please email email@example.com to receive a Return Authorisation Number and a return shipping address.
We will gladly exchange or issue store credit for a full price item if we are contacted within one week of receiving the item for a return authorisation number. Please contact us at firstname.lastname@example.org. Once the return authorisation number is given to the customer, the item must be returned back to THENINETYNINE within 1 week of the purchase date at the purchaser's own expense.
THENINETYNINE does not accept returns on sale items, earrings, underwear or swimwear.
THENINETYNINE will not cover or refund postage costs for any returns on any order made. For any exchange the purchaser will be re-billed a further $10 Australia-Wide or $25 International, along with additional instructions prior to shipping.
Store credit may be issued at the purchasers request. After contacting email@example.com, we will arrange a credit code for the customers use only with the value of the item being credited. Store credits will last one year from date of issue. Items bought with store credit will be handled like any regular order made.
You may choose between a refund, exchange or credit where goods are faulty, different to the product purchased on the website or doesn’t perform as advertised.
In the event of a returned item showing signs of wear (ie. make-up markings or holes) we hold the right to decide whether an exchange will still be issued. Dry cleaning charges may be deducted from the exchange amount if applicable.
Shipping & Delivery Options:
Order parcels are dispatched from our office within 1 business day and shipping times are estimated depending on the shipping address. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
FREE SHIPPING within Australia on orders over $49. Free shipping is regular post only (usually 2-7 working days depending on your location).
EXPRESS POST DELIVERY within Australia will be charged $10. Please note your postcode may not fall under next day delivery service for Express Post (usually for rural suburbs). In this case we will agree to use the most convenient way for delivery (see parcel delivery timelines here auspost.com.au/parcels-mail/delivery-times )
INTERNATIONAL SHIPPING is a flat rate of $25. Overseas customers paying for shipping are able to request Pack ‘n’ Track details for the parcel. International orders usually take up to 7-14 business days for most countries but can take up to 3 weeks with some. We do not take responsible for packages lost or damaged in transit. Please double check your Billing and Shipping address as we are unable to reroute packages. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.
Customer Information Policy
THENINETYNINE recognises that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogues and other marketing and promotional materials through the mail or via email, contact contest winners and /or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.
THE NINETYNINE collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zip code, phone number, email address, gender (optional) and date of birth (optional).
Customer Service Policy Australia
THENINETYNINE posts all orders with Australia Post (for Australia Post guidelines and delivery time frames please visit auspost.com.au)
All overseas orders will be shipped via Australia Post at a flat rate of $25. (for Australia Post guidelines and delivery time frames please visit auspost.com.au)
All of our prices are in Australian dollars (AUD). Product prices are regularly updated when price changes are received from our suppliers.
If you find a cheaper advertised price somewhere else, email us at firstname.lastname@example.org with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
THENINETYNINE is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (unless you opt out of receiving promotional materials, we may send you information by email or postal mail to the address you provided) and to personalise your shopping experiences with us; that's all.
Collected Information by THENINETYNINE
Personal identification information such as username, password, billing information, and contact information may also be collected in order to offer you THENINETYNINE store products and services. This information will be used to fulfil your orders, process your transactions, facilitate your use of our website, market our products and services, respond to your requests, assist you with future shopping, and improve THENINETYNINE. Choosing not to provide us with information will limit our ability to respond to your shopping needs. In addition, information such as your IP address and the site that referred you to ours will be gathered automatically. All data acquired via the website is stored indefinitely. Because of the nature of the Internet, data may pass through any country and any jurisdiction, including jurisdictions where privacy laws may be different and less protective than those of your home jurisdiction.
Any personal information or User Submissions that you voluntarily disclose on the site becomes publicly available and is not considered personally identifiable information subject to this Privacy Notice. THENINETYNINE cannot guarantee the security, privacy or confidentiality of your personal information or User Submissions. You post User Submissions at your own risk. Therefore, please be mindful of what you post, because it may become publicly available on the site or otherwise. Even after removal, copies of your User Submissions may still be viewable in areas displayed outside the site, in cached and archived pages, or if other Users have stored your User Submissions.
When purchasing from THENINETYNINE your financial details are passed through either Stripe or PayPal, depending on your payment method.
We guarantee that every transaction you make at THENINETYNINE is 100% safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at THENINETYNINE. If you have any questions regarding our security policy, please contact our customer support centre at email@example.com.